We usually reply in about an hour during our business hours, 9am-5pm CST Monday through Friday, and it's currently 8:58 AM on Friday in our neck of the woods. Otherwise we'll reply within 24 hours unless you let us know it's an emergency.
The more details, the better. If you've found a bug, let us know the steps we need to follow to recreate it, what you expected to happen, and what actually happened.Of course, if it turns out to be a bug, we'll log it in our own Sifter account and make sure it gets resolved.
We need to know who we're helping, right? So, have at it. Let us know your account and who you are. We'll automatically remember this so you don't have to type it again next time.
Hi, I'm Garrett, the primary designer and developer behind Sifter. If something's wrong, chances are that it's my fault, and I'll be fixing it for you. It's never any fun sending a support request into a vacuum, so I wanted to introduce myself so you know exactly where it's going and who's on the other end.
We do our best to reply as quickly as possible, usually less than an hour during business hours, 9am-5pm CST Monday through Friday. It's currently 8:58 AM on Friday in our neck of the woods.